Payment Policy
~ PayPal Can not be used on any orders over $5000
USA Shipping & Handling
~ Free USPS Signature, Insured Priority Shipping on all orders.
~ Delivery time is estimated between 1-3 days for priority mail. If you need faster service please contact us for UPS options.
~ Jean Joaillerie does not deliver to P.O Boxes.
~ Jean Joaillerie will not issue refunds , exchanges or accept returns on packages abandoned or in the event a client does not accept it.
Canada Shipping & Handling
~ Free USPS Signature Insured Priority Mail Shipping On All Orders Over $250.
~ Orders under $250 are sent by USPS Signature Insured Priority Mail for $25.84.
~ Delivery time is estimated between 6-10 days for priority mail. If you need faster service please contact us for UPS options.
~ Customs , duties and any other taxes imposed by your country of residence may apply and that is not included. Jean Joaillerie will not issue refunds or accept returns on packages abandoned at customs.
Worldwide | International Shipping & Handling
~ Free USPS Signature Insured Priority Mail Shipping On All US Orders
~ Free USPS Signature Insured Priority Mail Shipping On International Orders Over $400.
~ Orders under $200 are sent by USPS Signature Insured Priority Mail for $38.95.
~ Delivery time is estimated between 6-10 days for priority mail. if you need faster service please contact us for UPS options.
~ Customs , duties and any other taxes imposed by your country of residence may apply and that is not included. Jean Joaillerie will not issue refunds or accept returns on packages abandoned at customs.
Shipping Times
~ All orders in stock are processed within 48 business hours if in stock .Items not in stock and custom orders can take up to 14 business days ( Unless otherwise stated in the individual listing ) to be made and sent.
~ USPS Priority Mail within the USA usually takes 1-3 business days to arrive at the destination.
~ USPS priority mail outside the USA is estimated at between 6-10 days
~ If you need faster shipping please contact via the " Contact Us " page for rates and details.
How Can I Track My Order?
~ Once your order has shipped an email with the tracking number will be sent to you.International clients will also receive a customs number.
~ The status of your order can then be checked on www.usps.com.
Returns & Exchanges
~ Jean Joaillerie does not accept cancellations,exchanges or returns.
~ If a delivery arrives damaged in transit we need to be informed within 24 hours of delivery via email ( contact@jeanjoaillerie.com ) or through our "Contact Us" page. If they arrive damaged they will be repaired at our expense.
Custom Orders
~ Custom orders can not be canceled ,returned or exchanged.
Bulk Orders
~ Discounts are available for orders of 4 or more of the same product ( Bridesmaid Gifts, Wedding Favors etc ) please contact us as discounts vary depending on the size of the order.
~ Bulk orders can not be returned,cancelled or exchanged.
Wholesale Orders
~ Jean Joaillerie welcomes inquiries and works with both online and offline retailers worldwide.
~ For more information and details please contact us at : contact@jeanjoaillerie.com or visit our Contact Us page to send an email.